With the recent delays last week due to the wild weather, the performance by our Sydney Trains system is at the forefront of everyone’s mind. The weather can’t be helped, but it doesn’t stop people from complaining about it.
So it may surprise commuters to know that Sydney Trains had actually exceeded and gone beyond their performance targets for the month of August 2014.
August’s punctuality target was set at 92%, but was exceeded by 2.7%, 0.5% higher than this time last year. This is a wonderful start considering Sydney Trains is only in its second year of operation.
Acting Chief Executive, Tony Eid said: “Customers across Sydney are benefitting from our improving performance, with trains on eight lines meeting our targets. Peak punctuality is a tougher measure than the measures used in the past. For example, if a train misses a stop to make up lost time it won’t be recorded as running on time.”
You may be wondering which line performed the best overall. I’m happy to say that commuters on the T3 Bankstown line received the least delays, with the T1 Northern via Macquarie Park and T2 Inner West line coming in second place.
Sydney Trains does not hide from its faults either, and acknowledges the incidents that has caused major delays for their customers. This open and transparent information system shows that they have nothing to hide from their customers, and only want to improve their services.
Incidents affecting the performance of peak services in August included:
4 August – a mechanical issue at Town Hall delayed 24 services.
6 August – a power supply issue at Mt Druitt delayed 37 services.
7 August – a gas leak at Burwood delayed 50 services.
15 August – a mechanical problem and an operational issue at Cronulla
delayed 25 peak services.
18 August – a rail defect at Stanmore delayed 17 peak services and an
operational issue at Central delayed 12 peak services.
25 August – trespass in the rail corridor at Toongabbie delayed 15 peak
27 August – a sick passenger on a train at Central delayed 15 peak services.